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Overview

Bien Venue Limited (“we”, “us”) is strongly committed to protecting personal data. This Privacy Policy describes why and how we collect and use personal data and provides information about individuals’ rights.

This Privacy Policy applies only to personal data provided to us via this website, email, phone or text in connection with our services.

We may use personal data provided to us for any of the purposes described in this Privacy Policy or as otherwise stated at the point of collection.

Compliance

We comply with the UK Data Protection Legislation requirements including, but not limited to, UK GDPR and the Data Protection Act 2018 (DPA) regulations as a Data Controller for personal data covered by this Privacy Policy.

We also provide services to our customers that require us to process data under their instruction and on their behalf. In these cases, we are a Data Processor, our customer is the Data Controller, and it is the customer’s privacy policy that describes the collection and use of personal data.

We have appointed a Data Protection Officer who approves any changes to this policy.

What data do we collect?

Personal data is any information that relates to an identified or identifiable individual. We collect information about existing and potential customers to improve the services we offer and to enter and fulfil commercial arrangements.

We aim to keep personal data collection and storage to a minimum. We collect and use the following personal (and non-personal) data:

  • Contact name
  • Company name
  • Landline phone number
  • Mobile phone number
  • Email address
  • Address

How do we use your data?

We will use personal data as necessary in order to:

  • Personalise content, business information or user experience
  • Make contact to discuss the services we provide
  • Create and manage customer accounts
  • Meet any legal and regulatory obligations

We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.

Third parties

We may, with your prior written consent pass your data on to third parties who provide services to us where this is required to fulfil our contract with you. When we do this, it is only shared with organisations we have data sharing agreements in place with and with the knowledge that they care for your data as carefully as we do, keep it confidential and use it only for the agreed purposes above.

We will only retain personal data you provide until you ask us to delete it or for as long as is necessary to allow us to meet our contractual requirements with you.

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as the police, regulatory bodies or legal advisers in connection with any alleged criminal offence, unlawful activity or suspected breach of any terms and conditions you agreed to or otherwise where required by law. We will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of or any other information about anyone breaching any relevant terms and conditions or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders. We shall not be obliged to give you any further notice of this.

Our Carefully Selected Partners and Service Providers

Our carefully selected partners and service providers may process personal information about you on our behalf as described below.

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf. Such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i) Social Gains Ltd, Peel House, Peel Road, Blackpool FY4 5JX, Reg. UK Co. 10060215. You can contact Social Gains and view their privacy policy here. Social Gains is registered with the ICO, Reg: ZB693061. Their Data Protection Officer can be emailed at: drew@socialgains.co.uk.

Information We Collect

Apollo.io

This website uses Apollo.io (https://www.apollo.io), an IP address-based web analysis service for website optimization and analysis of our Internet content, advertising, and lead generation. Apollo.io works on the basis of reverse business IP tracking, which differs from cookies. Instead, a code is used, which tracks IP addresses visiting our website, identifies them as business-related, and matches them to a wholly-owned global database of businesses and business information.

The software effectively matches a business IP address with wider business data to provide valuable business-related visitor information to us, such as the date and duration of the user’s visit, and the web pages which the user visits. This data may be used by us to contact the business about their experience or for marketing purposes. We will not pass this data to third parties for any reason.

Furthermore, Apollo.io does not identify any personal IP addresses, mobile devices, or any other data than that associated with the business. It does not, and cannot, provide individual, personal, or sensitive data regarding who has visited our website.

You can object to data being processed by Apollo.io by contacting the data controller at drew@socialgains.co.uk.

Cold Emailing

As part of our lead generation efforts, we may send cold emails to business contacts whose information we have lawfully obtained through our data providers or publicly available sources. These emails are sent under the lawful basis of legitimate interests as per Article 6(1)(f) of the GDPR, which allows us to conduct direct marketing to businesses.

We ensure that all recipients of our cold emails are provided with a clear and easy way to opt-out of future communications. If you receive an email from us and no longer wish to be contacted, you can unsubscribe at any time by following the instructions provided in the email or by contacting us directly at drew@socialgains.co.uk.

Legal Grounds for Processing

Processing of data takes place on the basis of Art. 6 (1f) GDPR, which is based on our legitimate interest in the continuous improvement of our website and our marketing activities. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us on support@socialgains.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out.

Data Security

Throughout your relationship with us, we will hold your personal data securely in our systems. This will include any data provided by you or others in various ways, including (but not limited to) in applications, emails and letters, during telephone calls and conversations in our offices, when registering for services, and when using our website.

We will not carry out further processing of personal data or pass personal data to third parties other than that necessary to fulfil our contractual obligations to you or our customer.

Cookies

By viewing our website, you are accepting the use of cookies. For further information on our cookie policy, please view our cookie policy.

Your Rights

Under Data Protection regulations individuals have a number of rights. These are as follows:

Right to be informed

Individuals have the right to be informed about the collection and use of their personal data.

Right of access

Individuals have the right to access their personal data and supplementary information. Individuals have the right to obtain:

  • confirmation that their data is being processed
  • access to their personal data
  • other supplementary information

We will not charge for initial requests to provide information, but may charge a fee if requests for further copies of the same information are made. We will provide the requested information to you within a month of receiving your request, unless the request is complex or numerous in which case, we may extend this period by up to a further two months.

Where a request is manifestly unfounded or excessive, particularly if it is repetitive, we may charge a fee to provide the information requested or refuse to respond. In these instances, we will inform you and explain our reason.

Before we proceed with any request, we will take steps to verify the identity of the person making the request.

Right to rectification

Individuals have the right to request that inaccurate personal data is rectified or completed if it is incomplete. If you make such a request, we will take steps to verify whether the data is accurate. Where we accept that the information is inaccurate, we will take steps to rectify it immediately.

If we believe that the information is accurate and does not require rectification, we will notify you and explain our reason.

Where a request is manifestly unfounded or excessive, particularly if it is repetitive, we may charge a fee to rectify the information or refuse to deal with the request.  In these instances, we will inform you and explain our reason.

Right to erasure (known as the “Right to be forgotten”)

Individuals have the right to have their personal data erased if:

  • the personal data is no longer necessary for the purpose which it was originally collected
  • we rely upon consent as our lawful basis for holding the data and you withdraw that consent
  • we have processed your personal data unlawfully
  • we have to do it to comply with a legal obligation

The right to erasure does not apply where processing is necessary for one of the following reasons:

  • to exercise the right of freedom of expression and information
  • to comply with a legal obligation
  • for the performance of a task carried out in the public interest or in the exercise of official authority
  • for archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing
  • for the establishment, exercise or defence of legal claims

Where a request is manifestly unfounded or excessive, particularly if it is repetitive, we may charge a fee to remove the information or refuse to deal with the request.  In these instances, we will inform you and explain our reason.

Right to restrict processing

Individuals have the right to restrict the processing of their personal data in certain circumstances. This means that an individual can limit the way that an organisation uses their data in the following circumstances:

  • you contest the accuracy of your personal data and we are verifying its accuracy
  • the data has been unlawfully processed and you oppose erasure, requesting restrictions instead
  • we no longer need the personal data, but you need us to keep it in order to establish, exercise or defend a legal claim
  • you have objected to us processing your data and we are considering whether our legitimate grounds override your request

If you choose to exercise this right, we may not be able to proceed with a transaction or provide you with our advice. This may mean that we are unable to submit or progress a transaction with a product provider.  In these instances we will notify you of the impact of your request.

Right to data portability

The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. The right to data portability only applies:

  • to personal data you have provided to us
  • where the processing is based on your consent or for the performance of a contract
  • where processing is carried out by automated means
  • When responding to such a request, we would provide the personal data in a structured, commonly used and machine-readable form, typically a .CSV file. We will provide this to you within one month of receiving your request.  If your request is complex or requires more time, we may extend this period by up to a further two months.  We will contact you and inform you why it will take longer.

Right to object

Individuals have the right to object to:

  • processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
  • direct marketing (including profiling)
  • processing for purposes of scientific/historical research and statistics.

If you exercise your right to object, we will stop processing your personal data unless:

  • there are compelling legitimate grounds for us to continue to process, which override your interests, rights and freedoms
  • the processing is for the establishment, exercise or defence of legal claims

You can exercise your right to object at the first point of contact with us or at any other time by contacting us a detailed below.  If exercising your right to object affects or prevent us from being able to provide you with one or any of the services we offer we will inform you.

To exercise any of your rights detailed above you can contact us as detailed below:

Complaints

We take the security and confidentiality of information very seriously. If you ever feel you need to complain about how we’ve handled your information and data you can contact us as via email on info@bvevents.co.uk or by telephone on +44 (0)1625 877776.

If you’re still unhappy with any aspect of how we handle your personal information, you also have the right to contact the Information Commissioner’s Office (ICO). The ICO is the UK’s independent body set up to uphold information rights: https://ico.org.uk

Changes to this Privacy Policy

We reserve the right to alter this Privacy Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Privacy Policy by contacting us as above.